Cancellation & Refund Policy

1. Overview

At 11thhour Technologies, we strive to deliver an exceptional software experience for founders, executives, and leadership teams across India. This Cancellation and Refund Policy outlines your rights regarding recurring subscription cancellations, refund eligibility, and processing timelines in accordance with applicable payment aggregator guidelines (including Razorpay) and consumer protection standards.

2. Free Tier & Trial Experience

The core Executive Suite (including the Executive Day Planner, Agenda Timeblocking, and internal Team Workspaces) is available free of charge forever. We strongly encourage all users to explore the free tier before upgrading to paid tiers (such as the Network Pass or Enterprise White-Label).

3. Subscription Cancellation Policy

• Self-Service Cancellation: You may cancel your paid subscription (e.g. 11thhour Network Pass or Enterprise plan) at any time directly through your account dashboard or by emailing admin@11thhour.in.
• Continued Access: Upon cancellation, your account retains full access to paid features until the conclusion of your current paid billing period.
• No Automatic Re-billing: Once cancelled, no further renewal charges will be debited from your payment method.

4. Refund Eligibility & 7-Day Window

• First-Time Subscription 7-Day Guarantee: If you are dissatisfied with your paid subscription for any legitimate technical or operational reason, you may request a 100% full refund within 7 days of your initial upgrade transaction.
• Billing Errors or Duplicate Charges: Any duplicate transaction or erroneous system billing will be refunded in full immediately upon verification.
• Non-Refundable Circumstances: Refund requests submitted after 7 days from the initial transaction date, or renewal charges where cancellation was not requested prior to the automated renewal date, are non-refundable. However, access will remain valid through the end of the paid cycle.

5. Refund Processing Timeline

Once your refund request is approved by our billing team:

• Refunds are initiated directly through our payment partner, Razorpay.
• The funds will be credited back to the original source payment method (credit card, debit card, UPI, or net banking) within 5 to 7 business days, depending on your issuing bank's clearing cycle.
• A formal refund confirmation receipt will be emailed to your registered corporate billing address.